TPLink Archer C20

[imvented]

Is anyone using the TPLink Archer C20 router? I have purchased one and it will not connect using PPPoE. It tries to connect indefinitely and gives no feedback at all. I have updated the firmware as a matter of course with no joy.

[David_M]

Hi @imvented 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @imvented 

We dont support non-tpg suppied modems, but i will try help.

Normally, a tricky settings when using modems on NBN products is a VLAN setting needs to be accessed/changed to VLAN ID: 2. 

Also, go to web mail and test your tpg account details when logging in to make sure your credentials are correct.

You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

Regards,
David_M

[prajwolk]

I fixed the issue by factory reset
then
1 change connection type to PPPoE
2 tpg username and password
3 turned off IPTV