TPLink Archer C20

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Level 1

Is anyone using the TPLink Archer C20 router? I have purchased one and it will not connect using PPPoE. It tries to connect indefinitely and gives no feedback at all. I have updated the firmware as a matter of course with no joy.

2 REPLIES 2
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Moderator

Hi @imvented 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @imvented 

 

We dont support non-tpg suppied modems, but i will try help.

 

Normally, a tricky settings when using modems on NBN products is a VLAN setting needs to be accessed/changed to VLAN ID: 2. 

 

Also, go to web mail and test your tpg account details when logging in to make sure your credentials are correct.

 

You may check the setup guide that we've created for NBN-HFC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Hybrid-Fibre-Coaxial-NBN-HFC-Setup-Guide/td-p...

 

Regards,
David_M