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Tech support chat has glitched. How do I talk to someone?

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Level 1a
I've been waiting in queue for a few hours, got to 60th in queue and then the window said "an agent has closed this window". But no one said anything and I wasn't connected to anything.

Every time I reload the chat, it shows the same closed chat window and I can't refresh. There are no other devices left to try this on.

I've had almost no internet at home for close to 2 months now after infrastructure was damaged. It was finally mostly repaired this week, but still had some problems. A telstra technician attempted to repair some cables outside my home in the street this morning. Since then I've been reduced to 0.04mbps.

How can I get in touch with TPG tech support of all their lins of communication don't work?
1 REPLY 1
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Moderator

Hi @SaltySpecula

 

We hope that you and your family are safe. In light of the COVID19 situation, we are fully committed in taking heightened precautionary measures to ensure the safety of our staffs. TPG’s telephone support team members are now transitioning to work from home set-up to lessen the exposure and chance of contracting the virus. We appreciate your patience as you may experience longer wait times.

 

For customers experiencing any issues with their ADSL/NBN service, we recommend the best thing to do first is check if there's an outage on the network.

 

We have created this article that can guide you on How to Check for NBN Network Outage and our Service status page.

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting , https://www.tpg.com.au/support/problems_connect_internet.php

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

How do I private message (PM) in the community?

 

BasilDV