Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I can see our Held Desk have connected you recently.
in regard to
Our internet connection has been extremely unrealiable and it keeps dropping out. - Is this affecting both WIRED and or Wirleess ?
There is no internet connection most of the time - Have you noticed if the 4 green lights are solid on the ARRIS HFC Modem ?