Terriable nbn connection

[summeryang]

I am trying to reach out to you as we have been experiencing problems since April 2020. Our internet connection has been extremely unrealiable and it keeps dropping out. There is no internet connection most of the time

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[summeryang]

The internet drop out all the time. Never been fixed.

[KarlB]

Hi @summeryang 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[KarlB]

Hi @summeryang

Thanks for your PM. I have requested for our Helpdesk Team to investigate and requested for someone to call you back later on today with an update.

Regards,

Karl

[Mal_mod]

Hi @summeryang 

I  can see our Held Desk  have connected you recently. 

in regard to 

---

@summeryang wrote:

Our internet connection has been extremely unrealiable and it keeps dropping out.  - Is this affecting both WIRED and or Wirleess ?
There is no internet connection most of the time - Have you noticed if the 4 green lights are solid on the ARRIS HFC Modem ?

---