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Today i used my TPG email address to get a verification code from Mygov. After a few minutes i requested a resend and ag

0419313618
Level 2

Today i used my TPG email address to get a verification code from Mygov. After a few minuteswhen the mail didn't arrive i requested a resend and again a few minutes later when there was no mail in my inbox I requested a third one. After a few minutes I usedmy Gmail address and got an immediate mail with the code I needed. 

2 and a half hours later all 3 mails from my original request came into my tpg mail. 

Is it normal for mail to be delayed that long with TPG? It's particularly annoying when the verification codes are needed immediately or they time out. .

1 REPLY 1
Ahra_G
Moderator

Hi @0419313618

 

May we know if you have successfully transferred your email to TMC? 

 

Please send us a private message with your TPG username or Customer ID so we can help check this for you.

 

-Ahra_G