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Top Ryde: Internet dropouts intermittently

Tequila
Level 2
Hi tpg

Since Thursday 6th of April to today (Sunday 9th of April), we have been experiencing internet dropouts all day long.
The DSL light of our tp link modem flashes when we lost internet connection.
Is anyone from top Ryde area also experiencing similar issues? I can’t find any outage or planned work for top Ryde or nearby. Calling support it’s nearly impossible for me as I work all day.
3 REPLIES 3
Shane
Moderator

Hi @Tequila 

 

Let us help check what causing connection dropouts to the service and get to the bottom of this. Could you shoot us a PM with your details to better understand the situation?

 

How to send a PM? 

 

Regards,

 

Hi tpg

Since Thursday 6th of April to today (Sunday 9th of April), we have been experiencing internet dropouts all day long.
The DSL light of our tp link modem flashes when we lost internet connection.
Is anyone from top Ryde area also experiencing similar issues? I can’t find any outage or planned work for top Ryde or nearby. Calling support it’s nearly impossible for me as I work all day.

Blastie
Level 2
I have this in Adelaide all Easter weekend. Contacting the TIO is probably the best thing to do.
Shane
Moderator

Hi @Blastie,

 

Our complaint resolution team tried to contact you via email, but we never received your response. We suggest to contact our team via return email.

 

Regards,

 

I have this in Adelaide all Easter weekend. Contacting the TIO is probably the best thing to do.