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Transfer TPG to new house

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Level 1c
Just moved into new house and transferee TPG from old house and TPG said the internet is ready. However I just have power light, 2.4G light and 5G light showing for last 4 days
6 REPLIES 6
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Moderator

Hi @doug79gofreo, we just want to make sure that the modem is properly set up and you can use this article for reference:

 

Fibre to the Node/Building (NBN FTTN/FTTB) Setup Guide

 

We'll wait for your response. Thank you.

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Moderator

Hi @doug79gofreo, we'd like to make a follow up regarding our initial message above. We'll wait for your reply. Thank you.

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Level 1c
Still not connected
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Moderator

Thanks for getting back to us, @doug79gofreo. We can see that you have been in touch with one of our technical specialists and a callback has been arranged for further testing.

 

Let us know if we can be of any assistance.

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Level 1c
Have not received a call back
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Moderator

Hi @doug79gofreo,

 

We've seen that one of our Technicians tried to contact you earlier today and the issue has been raised to our Engineering Team for further investigation and handling.

 

Assessment may take 24-48hrs and updates will be provided via SMS or Phone call. Let us know should you require further assistance.

 

Cheers!