Trouble upgrading my nbn

[caitlynr0gers]

I keep trying to upgrade my nbn bundle online but it only allows me to downgrade or stay the same. I did call and try to get it upgraded and was told it would take up to 24 hours and it have been nearly 48.
Any idea on how to upgrade my nbn to the next bundle?

[BasilDV]

Hi @caitlynr0gers 

We'd like to check on the status of your request and see how can we help.

Just send us a private message with your account details.

BasilDV