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Troubling problem with Archer 1600v

Level 2

I am having intermittant drop outs, that come every few days and go away again. Whilst the issue is occuring I am able to get to the GWY and no further (I.E to the router but not the internet). Rebooting the router sometimes fixes the issues and sometimes doesn't 


During the issue I have also plugged a laptop directly into the MODEM using Ethernet and still have the same issue where I can get to the GWY but no further. 


Hi @paulrayside , please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community