Ultra fast NBN same speed

[samadpeerzada]

Hi
It has been weeks since I've upgraded and still not getting the new ultra fast speeds (have received confirmation email). I am getting a consistent 90 mbps which is what my old plan was. It is not a hardware issue as I would consistently get 400+ speeds during the test period . My modem is dual band and operates on both 2.5 and 5 GHz so no issues there either . I can see that the solution has usually been a fix from TPGs side rather than the consumer's router/switch . Can I please ask the same fix is applied to my account .
Thanks

[Riezl]

Hi @samadpeerzada,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your TPG customer ID, username and complete address.

To send a PM, please refer to this link: How do I private message (PM) in the community