Ultra fast NBN speed very slow

[nm1107]

Over the last few weeks I've noticed my speed getting worse.  At times it would seem to be worse then dial up.

For an "Ultra Fast" plan this is very ordinary.

Can TPG please get back to me with an answer and solution please?

[Riezl]

Hi @nm1107 ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please PM us your best contact number and most convenient time to receive a call for troubleshooting.

To send a PM, please refer to this link: How do I private message (PM) in the community

[nm1107]

Hi

Still no better

[BasilDV]

Hi @nm1107

We are waiting for your account details to be given via Private message.

Please send it to us in order to help you further with your connection speed concern.

BasilDV