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Ultra fast NBN speed very slow

nm1107
Level 2

Over the last few weeks I've noticed my speed getting worse.  At times it would seem to be worse then dial up.

 

For an "Ultra Fast" plan this is very ordinary.

 

Can TPG please get back to me with an answer and solution please?

 

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3 REPLIES 3
Riezl
Moderator

Hi @nm1107 ,

 

We've created some articles that will help you troubleshoot the Slow speed issue.

 

If you are using a WIFI connection, then you may check these links to improve your home network.

 

If you need further assistance, please PM us your best contact number and most convenient time to receive a call for troubleshooting.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

nm1107
Level 2

Hi

 

Still no better

 

BasilDV
Moderator

Hi @nm1107

 

We are waiting for your account details to be given via Private message.

Please send it to us in order to help you further with your connection speed concern.

 

BasilDV