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Ultrafast speed capped

tennykim
Level 3

Hi, recently upgraded to 450/40. Got an email from your team confirming that the changes have been applied yet my speed is seemd to be capped at 100/40. 

 

I believe this is a simple issue of provisioning, could you please look into this. 

 

Cheers,

 

1 REPLY 1
Ahra_G
Moderator

Hi @tennykim

 

We'd be glad to check if the provisioning of the speed plan has been completed. 

 

Send us a private message and we'll go from there. 

 

-Ahra_G