Ultrafast speed issue

[Shanz07]

Upgraded to nbn ultrafast speed and download speed has not changed, speed seems to be the same as when I had the 100 nbn. Only upload speed has changed. Reset nbn modem a few times still no change in the speed.
My router

[kate_]

Hey @Shanz07, your modem settings might need to be reconfigured so you can see the new speeds you're paying for.

If you send me a PM, we'll take a look at how we can help get this sorted.