Welcome to the TPG Commnunity!
I've managed to locate an account using your Community details and it showed that the issue has now been escalated to our Engineering team. Telstra is scheduled to check the service between today and 02 MAY 2018, and attendance is not required.
If you have any other query regarding your escalated fault, please do not hesitate to let us know here or contact 13 14 23 option 2.
Your reference number for this escalated fault is 8429716.