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Unable to find wifi on device

Gildingsv
Level 2
I’ve recently moved house and had to change to 4G home internet as the area I moved to doesn’t have 5G.

I’m struggling to connect my security cameras to the new wifi, basically it doesn’t exist. The FAQ on the cameras site says to ensure my routers network encryption is not WPA3-only and also to ensure it’s a 2.4GHz network. How do I go about finding out whether my new broadband service is either of those?
5 REPLIES 5
david64
Master

Hi @Gildingsv . What is the model number of the 4G router?

Can any of your wifi devices connect?

Do you have an ethernet computer?

Gildingsv
Level 2
Hi @david64, thanks for your message! Model no is Archer MR600, and no computer with Ethernet. I’ve got my phone connected and after a lot of work I managed to connect my chrome cast, but that was a nightmare. Any ideas?
david64
Master

@Gildingsv . In the router, go to Basic, Wireless.

Disable Smart Connect if set.

Enable both networks.

Don't hide SSID.

Make the 5GHz SSID different from 2.4GHz.

Save.

Go to Advanced, Wireless, Wireless Settings.

Check that each SSID uses WPA/WPA2 Personal.

You might need to reconnect your devices.

 

Gildingsv
Level 2
Hi @david64, how do I get in the router?
david64
Master

@Gildingsv . On your phone, start the browser (Chrome or Safari).

In the address field, enter 192.168.1.1

If it asks you to set a password, make it    admin   just for now.

Otherwise, the password is on the label on the router.

Because the router should be partly set up by TPG, the email you received might have the password.

This should be the main menu. Continue as above.