Unable to send emails

[plumptonparish]

Hi,

I have a user who is unable to send emails. Other users within my account can successfully send emails.

I've tried logging in via Post Office, and the emails are in the Draft and Sent folders.

Thanks for your urgent attention to this matter.

[Shane · Accepted solution]

Hi @plumptonparish ,

Thanks for raising this to us. We'd love to help and get to the bottom of this, please shoot me a private message with the affected e-mail address together with the Customer ID and Username so wew can proceed with investigation.

For reference: How do I private message (PM) in the community 

Regards,