TPG Community

Get online support

No connection in Baulkham Hills

SOLVED Go to solution
Subhojit123
Level 2
My nbn connection box is showing red light as the storms started just now. Internet down.
1 ACCEPTED SOLUTION

Accepted Solutions
Shane
Moderator

Hi All,

 

If you're still having issues with the service feel free shoot me a private message with your account details (Username/Customer ID) together with the address on file.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

 

View solution in original post

4 REPLIES 4
jojoscs
Level 2
Same thing happening with mine NBN connection as well. And I just checked with my neighbor, they are experiencing same thing !
JV53
Level 2
I am in the Blue Mountains we got hit with a severe storm at 6 pm and my nbn box started clicking and a red light appeared... we have been without internet since then. I lodged a ticket with support still waiting for a response.
jojoscs
Level 2
Ya, I called support as well and received a SMS this morning said they have raised the issue to NBN Co. and the support said lots of customers are facing same issue, so may be it is a issue within NBN
Shane
Moderator

Hi All,

 

If you're still having issues with the service feel free shoot me a private message with your account details (Username/Customer ID) together with the address on file.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

 

View solution in original post