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Unauthorised account cancellation

Level 2
I am extremely disappointed that today I received an email to say my account would be cancelled on the 5/5/2021. Not only was this unauthorised but it took affect today on the 5/4/2021. One month early which means I had no opportunity to reverse the cancellation without service interruption. I have called for support. My account was reestablished but now I am told it might be days before I get service back. I now have no internet and no phone service for an unknown period of time and I am paying for a service I can't use.

We sincerely apologise for the inconvenience this is causing you, @jacintasimons . Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.


To send a PM, please refer to this link: How do I private message (PM) in the community