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Update DNS reverse record

itsupport
Level 2

Hi, we recently changed our public ip and since then some of our emails are ending up in customer's junk mailbox. We noticed the reverse dns is pointing to ***-***-**-***.static.tpgi.com.au.

 

How can we change it to point it back to our mail server ? Could that be the reason for the emails ending up in Junk folder ?

 

Please help.

1 REPLY 1
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
Can you also send the Domain name and MX record.

Are TPG in control of the DNS for your domain?

 

To learn how to send a private message, click here.  


Regards,
Peter