Update DNS reverse record

[itsupport]

Hi, we recently changed our public ip and since then some of our emails are ending up in customer's junk mailbox. We noticed the reverse dns is pointing to ***-***-**-***.static.tpgi.com.au.

How can we change it to point it back to our mail server ? Could that be the reason for the emails ending up in Junk folder ?

Please help.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
Can you also send the Domain name and MX record.

Are TPG in control of the DNS for your domain?

To learn how to send a private message, click here.  

Regards,
Peter