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Update DNS reverse record

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Level 1c

Hi, we recently changed our public ip and since then some of our emails are ending up in customer's junk mailbox. We noticed the reverse dns is pointing to ***-***-**-***.static.tpgi.com.au.

 

How can we change it to point it back to our mail server ? Could that be the reason for the emails ending up in Junk folder ?

 

Please help.

1 REPLY 1
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
Can you also send the Domain name and MX record.

Are TPG in control of the DNS for your domain?

 

To learn how to send a private message, click here.  


Regards,
Peter