Hi, we recently changed our public ip and since then some of our emails are ending up in customer's junk mailbox. We noticed the reverse dns is pointing to ***-***-**-***.static.tpgi.com.au.
How can we change it to point it back to our mail server ? Could that be the reason for the emails ending up in Junk folder ?
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
Can you also send the Domain name and MX record.
Are TPG in control of the DNS for your domain?
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