Upgrade NBN plan

Level 2

I want to upgrade my NBN plan from nbn25 speed to nbn100 speed tier. Please can you do this via this message as soon as possible.

I  have been trying to contact you for days and received one email response stating there would be a 4 hour response time - no response yet!

Please assist me in upgrading my plan. I fully understand how busy you are at this difficult time.


Penelope Bassett


Hi @raweapen,


Welcome to the community!


We're glad to know that you're considering to upgrade your NBN Plan. 

You may process the change of plan anytime you want,  usual activation of the new plan may take within 4 to 24 hours once it was lodged.

We did an article that you may find helpful, see this link, Changing NBN Plans through My Account.


Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.