Upgraded - NBN down

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Level 3

since upgrading from 45 to 86 MB/s my NBN has not been working. My understanding is there would be no outages. It has been like this for 6 hours, despite an email saying the upgrade was complete. Waited on hold for 2.5 hours and gave up.. please help.

1 REPLY 1
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Moderator

Hello AzDawg,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download