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Upgraded NBN25 to NBN50

Level 2

I just upgraded from NBN25 to NBN50 but my upload speed is the same as NBN25 with an average upload speed of 4.5mbps. I was informed that I should be getting up to 20mbps upload speed if I switch to NBN50. Please help.


Hi @6186012


We had a looked at your account and found out that you have raised your upload speed issue to our technical team in which they have then escalated the problem to our Engineers for investigation. But a few hours after the issue was raised you have then informed us via SMS that you are then getting the correct speed for your plan. Our Engineering team is currently monitoring your case and will check with you within the day to see if everything is still good.


Should you experience another problem with your TPG service please don't hesitate to reach out.