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Upgraded from NBN12 to NBN50. Download Speed Great but upload speed still around 0.9 MBPS.

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Level 1a

Hi there,

I have just been upgraded to an NBN50 plan today. I used to have NBN12. My download speed is great, however my upload speed is still only around 0.9 MBPS. I performed the speed test using the TPG provided tool. Thanks!

 

1 REPLY 1
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Moderator

Hi @Jazmo

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-hfc-cable/problems_speed_nbn_hfc

An article is also available that will guide you in troubleshooting a Slow speed issue.

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV