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Upgraded from NBN12 to NBN50 but nothing changed

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Level 1a

Upgraded from NBN12 to NBN50 on Monday. Got a confirmation email the same day that the plan change had been completed. Almost a week later, I'm still not noticing a speed increase. I've tried restarting the router and the NBN modem multiple times.

 

What's going on?

1 REPLY 1
Moderator

Hi @katewood1988,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and learned that you were able to speak with our Tech team and they've escalated the case to our Engineering team for further investigation.

 

Our Engineering team was able to get in touch today and confirmed that the speed didn't improve after you upgraded the plan to NBN50 speed tier. They lodged the case to NBN Co for further investigation and updates will be given once available.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV