Upload speed halved without any notice

[hoochiemamma]

Hello

Can I please be put back on my original plan of 100/40Mbps as I have been halved to 100/20Mbps without any notification or email?

Very unprofessionial from TPG to change grandfathered plans like this. 

Thanks 

[BasilDV]

Hi @hoochiemamma

A notification was sent way back November 2021 in regards to the changes.

This is due to NBN Co’s wholesale cost increases, we have had to change our upload speeds to continue offering your service at this great value price point.

Have a good day!

BasilDV

[hoochiemamma]

Strange, I don't believe I got any notification of the sort.

Is there any way of going back to my original plan, can this be escalated? 

I don't want to have to go to the TIO for this but I will if I cannot get an easy resolution.

Thanks 

[BasilDV]

Hi @hoochiemamma

There's no way to get the legacy plan.

We'll raise your concern to our Complaints resolution team; Customer relations and a case manager will be in touch with you for further discussion.

BasilDV

[hoochiemamma]

No problem

Looks like they will not help me either.

I have opened a TIO complaint about this. 

Thanks 

[Shane]

Hi @hoochiemamma,

We understand that this case is now being handled by our Complaints Resolution Team, we chased this with our Team, you may contact the assigned Case Manager directly via return email.

Should you require more assistance please let us know.

Regards,

No problem

Looks like they will not help me either.

I have opened a TIO complaint about this. 

Thanks