Hi @shardy, we recommend having a read of this community article, which may help you:
Using TPG My Account & Online Account Info
If your NBN is on unlimited data, you won't be able to see the usage report on TPG My Account, but we can send it to the email address we have on file.
Feel free to send us a private message with your TPG customer ID, username and complete address should you need further assistance.
To send a PM, please refer to this link: How do I private message (PM) in the community
