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Using ISP:TPG's outgoing mail settings in Outlook 2013

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Level 1

Hi,

 

We are using TPG as our NBN service provider; and we have our own domain and emails hosted by Netgistry.

 

We have been using MS Office 2013, along with Outlook 2013 as our mail client.  We configured to send/receive emails using <mail.ourdomain.com.au> for both incoming and outgoing mail server on port 110/587 without encryption.

 

I wanted to know if I can use TPG's outgoing mail server? I have tried to configure it following the suggested link (https://www.tpg.com.au/support/generalsetting.php) and have failed thus far using the settings belw: 

 

incoming mail server: <mail.ourdomain.com.au> (port: 110)

outgoing mail server: mail.tpg.com.au (port: 25)

No SSL/TLS

My outgoing server (smtp) requires authentication <ticked with username/password entered>

 

Can anyone shed some light please? As I was able to freely use ISP's outgoing mail server settings previously with other ISP (iiNet) in the past and I have yet to configure it right with TPG.  Am I missing something in the settings?

 

Outlook Error message: Send test e-mail message: Your outgoing (SMTP) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: 554 5.7.1 [TPG-S02] [0AA5YESv003554] Message rejected 

 

Thank you in adv,

JF

 

 

 

1 REPLY 1
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Level 9

Hi JF. Have you logged into TPG Post Office (webmail) using the username and password you are using in email client?   Can you send an email from here?