VLAN ID was not disabled like support guy said

[pokejelly]

I need to configure a BYO router, and I need VLAN ID disabled to do this. The support person said it had been, but it still didn't work. So I did an experiment. I plugged in my Tp-Link Archer that I knew worked, and  UNticked use VLAN ID. Of course it failed!

I need the requirement for use VLAN ID disabled at tpg end before I can complete my upgrade. 

Why is tpg making it so hard to switch to a mesh network (Velop)?

Thank you

2022-08-20 14:55:49 [5] Httpd: Clear log.
2022-08-20 14:55:52 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:55:52 [3] PPP: ppp3
2022-08-20 14:56:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2022-08-20 14:56:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2022-08-20 14:56:23 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2022-08-20 14:56:43 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:56:43 [3] PPP: ppp3
2022-08-20 14:57:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016ac)]
2022-08-20 14:57:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016ac)]
2022-08-20 14:57:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016ac)]
2022-08-20 14:57:36 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:57:36 [3] PPP: ppp3
2022-08-20 14:57:39 [5] DHCPD: Recv DISCOVER from DA:0D:87:AF:3E:AD
2022-08-20 14:57:39 [5] DHCPD: Send OFFER with ip 192.168.1.106
2022-08-20 14:57:40 [5] DHCPD: Recv REQUEST from DA:0D:87:AF:3E:AD
2022-08-20 14:57:41 [5] DHCPD: Send ACK to 192.168.1.106
2022-08-20 14:57:48 [5] DHCPD: Recv REQUEST from C8:E2:65:0BB:46
2022-08-20 14:57:48 [5] DHCPD: Send ACK to 192.168.1.123
2022-08-20 14:57:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000177a)]
2022-08-20 14:57:59 [5] DHCPD: Recv REQUEST from DA:0D:87:AF:3E:AD
2022-08-20 14:57:59 [5] DHCPD: Send ACK to 192.168.1.106
2022-08-20 14:58:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000177a)]
2022-08-20 14:58:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000177a)]
2022-08-20 14:58:30 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:58:30 [3] PPP: ppp3
2022-08-20 14:58:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000018e4)]
2022-08-20 14:58:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000018e4)]

[Anonymous]

Hi @pokejelly,
 

Are you with TPG NBN-BYO plans? If so you do not need to setup the VLAN ID. Could you send us a PM with your details to better understand the situation.

How to send a PM? 

Regards,

I need to configure a BYO router, and I need VLAN ID disabled to do this. The support person said it had been, but it still didn't work. So I did an experiment. I plugged in my Tp-Link Archer that I knew worked, and  UNticked use VLAN ID. Of course it failed!

I need the requirement for use VLAN ID disabled at tpg end before I can complete my upgrade. 

Why is tpg making it so hard to switch to a mesh network (Velop)?

Thank you

2022-08-20 14:55:49 [5] Httpd: Clear log.
2022-08-20 14:55:52 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:55:52 [3] PPP: ppp3
2022-08-20 14:56:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2022-08-20 14:56:13 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2022-08-20 14:56:23 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000015de)]
2022-08-20 14:56:43 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:56:43 [3] PPP: ppp3
2022-08-20 14:57:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016ac)]
2022-08-20 14:57:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016ac)]
2022-08-20 14:57:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000016ac)]
2022-08-20 14:57:36 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:57:36 [3] PPP: ppp3
2022-08-20 14:57:39 [5] DHCPD: Recv DISCOVER from DA:0D:87:AF:3E:AD
2022-08-20 14:57:39 [5] DHCPD: Send OFFER with ip 192.168.1.106
2022-08-20 14:57:40 [5] DHCPD: Recv REQUEST from DA:0D:87:AF:3E:AD
2022-08-20 14:57:41 [5] DHCPD: Send ACK to 192.168.1.106
2022-08-20 14:57:48 [5] DHCPD: Recv REQUEST from C8:E2:65:0BB:46
2022-08-20 14:57:48 [5] DHCPD: Send ACK to 192.168.1.123
2022-08-20 14:57:55 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000177a)]
2022-08-20 14:57:59 [5] DHCPD: Recv REQUEST from DA:0D:87:AF:3E:AD
2022-08-20 14:57:59 [5] DHCPD: Send ACK to 192.168.1.106
2022-08-20 14:58:00 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000177a)]
2022-08-20 14:58:10 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000177a)]
2022-08-20 14:58:30 [3] PPP: ppp3 Timeout waiting for PADO packets
2022-08-20 14:58:30 [3] PPP: ppp3
2022-08-20 14:58:49 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000018e4)]
2022-08-20 14:58:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000018e4)]