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Very slow ADSL2+ internet speed.

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Level 3

Hello Support,

 

Since last Friday, I am experiancing very slow internet speed.

Average download speed now : 1.5 Mbps. ( my line speed is 7 Mbps and normaly I got 6.X Mbps)

Average upload speed now : 0.1 Mbps.

Please let me know how to get a normal speed back agian.

 

If my contact details are needed, please let me know how to provide.

 

Thank you very much.

 

 

 

Best Regards,
Hyoun

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi @lucifer12

 

Thanks for raising this to us. We're able to locate your account using your Community details and ran an initial test. The result shows the speed of the service getting on the line is not passing. We would like to confirm if any changes was made on your modem/router's physical setup.

 

CheerS!

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4 REPLIES 4
Highlighted
Moderator

Hi @lucifer12

 

Thanks for raising this to us. We're able to locate your account using your Community details and ran an initial test. The result shows the speed of the service getting on the line is not passing. We would like to confirm if any changes was made on your modem/router's physical setup.

 

CheerS!

View solution in original post

Highlighted
Level 3

Hi Shane,

 

Thanks for the update.

Somehow, I dont know how, but my ADSL2+ internet speed just came back to normarl after getting your update.

 

I will archive the post now.

Thank you agian and Have a great weekend.

 

 

 

Regards,

Hyoun

Highlighted
Moderator

You're welcome @lucifer12 and we're glad to know that the speed of your service has improved.  Let us know should you require further assistance

 

Cheers!

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Level 2
Hi there I have very bad internet for long time
I can’t sued the internet for TPG long time Already
Not happy Want to cancel
Will you company