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outgoing server no working or banned

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Level 1

Hi my outgoing server is not working. It comes up with a message about my user name is banned due to abuse? Help please

3 REPLIES 3
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Moderator

Hi @antgresh,

 

Can you please attach the full error message you are getting?

 

Regards,

Karl

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Level 1

see photo attached

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Moderator

Hi @antgresh,


Our SMTP Server automatically blocks and Postmaster can manually block email address from sending email using SMPT for security purposes.

Most common issue is when an email address is been compromised and being use for the following.
TPG SMTP servers detected that the email address is sending spam emails, virus or malware.
TPG SMTP server has detected that your account is sending message to a large number of recipients; Unsolicited bulk email (UBE) / Unsolicited commercial email (UCE).
TPG SMTP Server has detected that your email has been used with a foreign IP Address “overseas”.


You can follow the simple steps below to fix this issue:
Change you TPG account password online: https://www.tpg.com.au/home/myaccount


After changing the password. Wait for 15-30 minutes before sending an email.

 

Let us know if we can be of further assistance.

 

Regards,

Karl