Very slow NBN speed

Highlighted
Level 2

I have been experience very slow download speed for the past 2 months.

 

I am on the 100M plan. My NBN speed is below 4Mbps at night with constant dropping. Ping is extremely high as well.

This is tested on direct enthernet connection to my computer.

 

I know we are experiencing a difficult time, but 4M is less than 5% of what I paid for which is unacceptable.

1 REPLY 1
Highlighted
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards