Hoping for some help, I have just had my new FTTB unlimited data super fast plan installed with new modem and having issues with exceptionally slow download speeds.
i have done a speedtest and showing 92.5 Mbps download and 29.5 Mbps upload, however I am having issues streaming and constant buffering and any downloads are taking forever.
i had ADSL before which was terrible but never encountered such slow downloads.
Any help would be appreciated.
Welcome to the Community!
We have located your account using your community details and the connection appears to be working fine.
However, we'll have a Technical Specialist contact you to identify what's causing the streaming/buffering issues.
Please PM us your best contact number and available time to receive a call for troubleshooting.
We'll wait for your PM. Thank you.