TPG Community

Ask, answer and talk about our products

Very slow downloads with new FTTB plan

Level 1

Hi all,


Hoping for some help, I have just had my new FTTB unlimited data super fast plan installed with new modem and having issues with exceptionally slow download speeds.

i have done a speedtest and showing 92.5 Mbps download and 29.5 Mbps upload, however I am having issues streaming and constant buffering and any downloads are taking forever.

i had ADSL before which was terrible but never encountered such slow downloads.

Any help would be appreciated.





Hi @Djfinnie,

Welcome to the Community!

We have located your account using your community details and the connection appears to be working fine.

However, we'll have a Technical Specialist contact you to identify what's causing the streaming/buffering issues.

Please PM us your best contact number and available time to receive a call for troubleshooting.

We'll wait for your PM. Thank you.


Hi @Djfinnie,


Thank you for your PM.

We have already advised our Technical Team to contact you within 1-2 hours for troubleshooting and please expect their call. Thank you.


Hi @Djfinnie, our Technical Team tried to contact you, but to no avail. Please provide us your next availability so we can advise the Team to process a callback.