Very slow nbn

[Kylermee]

My NBN 50 it's download speed is at 11mbs I usually get 50mbs

[Riezl]

Hi @Kylermee,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Kylermee]

Didn't make a difference it's even slower now 2.6mbs 2nd time this has happened now.

[Riezl]

Thanks for getting back to us. Please send us a private message with your TPG account details so we can look into this further.