Very slow nbn25

[Anoeckel]

So I have started getting extremely slow internet speeds the last couple weeks 6mbps with nothing connected bar my computer through an Ethernet cable, and with other devices connected I am lucky to get 2mbps. Considering I am paying for an nbn25 plan I don’t think these speeds are really acceptable. When I first connected I was averaging around 12-15mbps. Please help

[Anoeckel]

And trying to download something from say steam I am lucky to get over 1mbps.

[Rica_R]

Hi @Anoeckel, 

Welcome to TPG Community! 

Thanks for raising this matter to us and we’re terribly sorry for this experience.

We would like to take this opportunity to see what can be done to make this right. I was able to look into your account and have not seen any fault that could affect your connectivity. 

I can look at arranging for a member of our Technical team to contact you, however given the current time I expect that this will take place tomorrow. What would be the best time for us to get in touch and on what number?
 

Please PM us your preferred time and number and we'll be in touch. Thank you.