Very slow upload and download speed

[joshandpete11]

Hello. 

I hvve run the speedtest several times, closer to the modem, plugged in a LAN etc

But my upload speed remains at 0.71 and my download speed remains at 10.7

I am beginning to work at home tomorrow and really need this fixed. 

Please help. 

Josh

[KarlB]

Hi @joshandpete11,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Kind regards,

Karl

[KarlB]

Hi @joshandpete11,

I was able to find your service from your username. From what I can see your current plan is the NBN12. The speeds you are getting are within specs for a NBN12 plan. Have you submitted a recent plan change to upgrade to a faster plan?

Regards,

Karl