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Very slow upload speed

Level 2

I have recently upgrade to a NBN50 plan, but the upload speed very very slow only reaching 0.8Mbps. 


Please help.


@jack1 it appears on the back end that the uprade was complete, thus both download and upload speeds were updated.


If it's okay with you, I will have to ask a few questions.


Is the download speed okay?

Is this slow upload speed on occurring on a particular site or is this for every site ie it shows with speed test?


Can you remove all other device on the network, leave just 1 device connected, do a speed test and post the results here? Please try to have that 1 device near the router if possible when doing this.


Kind regards,

Joseph D

Level 2
Thank you very much for reaching out. 
The download speed is good, and it's only the upload speed lagging. And this slow upload speed is across the board. 
The following link contains a recent internet speed test using TPG's speed tester. This test is conducted with my desktop PC and it is connected to the router via cable. 
I also get similar results on my laptops which are connected to the router wirelessly. 

Hi @jack1, we'd like to arrange one of our technical specialists to contact you for further assistance. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


Please also include your best contact number and most convenient time to receive a call this afternoon or tomorrow. To send a PM, please refer to this link: How do I private message (PM) in the community