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Very slow upload speeds

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Corey2604
Level 3
I’m on the nbn50 plan and my download speeds are always near the advertised speeds but my upload speed struggles to stay between 1 and 3Mbps. I’m sure it’s meant to be higher.

Any help would be amazing.
1 ACCEPTED SOLUTION

Accepted Solutions
Corey2604
Level 3
I managed to fix I it by disabling the QoS in my router as it was set to limiting us to roughly 4Mbps.

It might not be a permanent solution but for now we’re at full speed.

Thanks anyway.

View solution in original post

2 REPLIES 2
Shane
Moderator

Hi @Corey2604 ,

 

Welcome to the community!

 

Thanks for raising this to us.

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

I've managed to run remote test on your connection and have detected that your session is working for more than a month now which means the line is stable. 

 

It's possible that the trouble you may be having could be WIFI-related (signal interference, distance, weak signal) if you're using a WIFI connection only. 

 

We recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, let us know of your most convenient time to receive a call so we can have our Technical Team to assist you further. 

 

Regards,

 


@Corey2604 wrote:
I’m on the nbn50 plan and my download speeds are always near the advertised speeds but my upload speed struggles to stay between 1 and 3Mbps. I’m sure it’s meant to be higher.

Any help would be amazing.

 

Corey2604
Level 3
I managed to fix I it by disabling the QoS in my router as it was set to limiting us to roughly 4Mbps.

It might not be a permanent solution but for now we’re at full speed.

Thanks anyway.

View solution in original post