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Very slow wireless NBN

Level 2

I have wireless NBN and I'm downloading at ridiculously slow speeds - so much so that i can't even open outlook. I pay for the top level NBN as I'm a therapist working from home and I can't see any of my patients. 

How do i get faster speeds? Is there any service provider that will deliver the speeds promised?



Hi @7000035 ,


We've created some articles that will help you troubleshoot the Slow speed issue.


If you are using a WIFI connection, then you may check these links to improve your home network.


If you need further assistance, please PM us your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community