TPG Community

Get online support

WIFI Router keeps losing WIFI Internet

Highlighted
Level 1

Hi TPG 

 

For the past few months, my WIFI Router keeps losing WIFI Internet to devices around my home. I would imagine this is just due to its age. Can you please provide some details on how I can acquire a new WIFI Router. The current one I have is an N300 WIFI Gigabit Router - NF12. 

 

Thank you

 

Regards

Reece

1 REPLY 1
Highlighted
Moderator

Hi @reececullen,

 

service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages.

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage

 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue is particular with the Wi-Fi, we have also created these articles that may help address the concerns raised:

In your case, we are working on sending a new router and further updates will be provided via SMS once it becomes available.