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When will my NBN be installed??

Level 2

I lodged an online request to move houses and have my NBN moved as well. It's a move within the same apartment complex and theres an NBN box installed, so shouldn't be too hard right?

I was advised that this would be done by last Wednesday and I would receive a SMS notification. No word since, but I have been charged.

I tried calling TPG 3 times and was placed on hold for 45 minutes before I was cut off.

My job requires me to work from home and I need a working NBN connection by Monday. Or else I can't psychological services to individuals who need it the most.

How can I speak to someone at TPG about this? When will this be rectified?

Anthony Hansen

Hi @anthonyrhansen 

Welcome to the community,


Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?