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Where's my wifi gone????

phitchen333
Level 3
I'm in North Sydney...WiFi has just disappeared - no bars!

HELP?
2 REPLIES 2
Shane
Moderator

Hey, @phitchen333 

 

Let us help check the connection of the service and fix this issue. Could you shoot us a PM with your details to proceed with the initial assessment.

 

How to send a PM? 

 

Regards,

 

I'm in North Sydney...WiFi has just disappeared - no bars!

HELP?

 

phitchen333
Level 3
What am I supposed to do here??
I called twice.
First time I requested a call back I was called back +30 mins later...the overseas operator just put the phone down on me (so technically she fulfilled her SoW) and left me a very brief voicemail.
I tried to call again...requested a callback, I was told I'd be called back in 30 mins.

This is now +2 hours without my internet connection. Only 2 orange bars on my router that's been rebooted twice (as instructed on your website). Internet speed is 1.12 Mbps.

Can you help?