TPG Community

phitchen333 · ‎04-01-2024

Hi @david64 - thank you for all your help. this will make you smile... I contacted the kind TCL support folks to see if there was something faulty with the TV (just to tick it off the list...process of elimination, right?). Their resolution: turn off the TV...from the power socket. turn on the TV manually, ensuring I hold down the on/off button for at least 20 seconds ...and now everything is right with the world - wifi has been detected, Google TV set up, apps loaded. I suppose it's an updated version of the tech-solution from the 1970's - the old "keep hitting the side of the TV with the palm of your hand until the picture returns" however, like I say @david64, I am grateful for your suggestions - you have a great 2024!

phitchen333 · ‎04-01-2024

Hi @david64 ...thanks for the suggestions - unfortunately now I'm lost in the mist of tech dumbness. Questions I'm thinking now are: should I ask TPG for a replacement router that will be compatible? (and how's that done?) if I need to change some settings on the Sagemcom router how's that done?...and what should I change? should I go back to JB HIFI and get someone to get this all set up correctly? (or would they just point me back to TPG?) seems a huge amount of tech-level requirements that I had no idea about - is this something everyone experiences when buying these new smart TV's?

phitchen333 · ‎03-01-2024

Hi @david64 the "seurity type" in the wifi settings is set to WPA2. The TV was just delivered a few hours ago so I'd hope it's not needing an update already

phitchen333 · ‎03-01-2024

Hi @david64 and thanks for responding. Unfortunately I don't have my old router and the Sagemcom is in another room - I thought the signal may be getting blocked by walls but my Macbook and phone are all connected ok to the wifi

phitchen333 · ‎03-01-2024

Hi Guru Moderator! my new TCL smart TV doesn't detect my wifi (Sagemcom Fast 5866t router) which effectively knocks out any chance of conecting to Google Home and Google TV. I'm not too geeky so please be very 'basic' with your response...I need some very practical walk-through steps please :-) Thank you in advance

phitchen333 · ‎10-02-2023

What am I supposed to do here?? I called twice. First time I requested a call back I was called back +30 mins later...the overseas operator just put the phone down on me (so technically she fulfilled her SoW) and left me a very brief voicemail. I tried to call again...requested a callback, I was told I'd be called back in 30 mins. This is now +2 hours without my internet connection. Only 2 orange bars on my router that's been rebooted twice (as instructed on your website). Internet speed is 1.12 Mbps. Can you help?

phitchen333 · ‎10-02-2023

I'm in North Sydney...WiFi has just disappeared - no bars! HELP?

phitchen333 · ‎20-06-2021

Hi all...I'm new to this forum, so hope you can help. I've got one of those lovely teenagers who prefer YouTubing to doing their homework...I'm sure you know the type! I'd like to be able to cut off the internet access to their Mac and iPhone for just a couple of hours in the evening so they can "focus" a bit more on what they need to get done. Is there a way I can do that for just their devices without disrupting everyone else in our home? thanks for any help in advance P

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About phitchen333

Re: Help! my new TCL smart TV won't connect to the internet

Re: Help! my new TCL smart TV won't connect to the internet

Re: Help! my new TCL smart TV won't connect to the internet

Re: Help! my new TCL smart TV won't connect to the internet

Help! my new TCL smart TV won't connect to the internet

Re: Where's my wifi gone????

Where's my wifi gone????

blocking teenagers