Re. Ticket 10258317
Today is day 11 of this shemozzle. It started Saturday 15/2 when during a thunderstorm, the power pack of my modem blew up. I immediately informed TPG I had no Internet and I found a new Power Pack to breathe new life into the modem but, The Internet Light was off, and the VoIP was red and still. The modem appeared alive, but I could not connect to TPG servers. After a stream of phone calls with TPG Tech Support, after tests after tests, I managed to get an appointment for an NBN technician to come over on Wednesday 19/2. Nobody showed up, nobody got in touch with me, the whole issue ended up in a sink hole. Back on the phone, day after day, more tests, more discussions, until I finally manage to get a new appointment for an NBN technician to come and check the line. That was for today, 25th February in the afternoon. Appointment confirmed and reconfirmed, ... Nobody showed up. Again. Nobody told me anything. Twice I spent an afternoon waiting for somebody who did not show up. Two half days lost with no earnings because I was waiting for the NBN guy and I could not work. 11 days without internet but paying for it. What do I have to do to get a reasonable treatment as a customer who has always paid on time? What kind of backyard company has TPG become? Do I have to move my business to another provider to get a sensible action? You guys tell me if I am being unreasonable.
