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Why do you keep sending me my TPG password?

Level 1a

Ove the past few days, TPG has emailed and texted me my TPG password upward of a dozen times. Why is this happening? I've not requested it. I can live with once or twice as it might be due to someone with a similar username trying to get theirs reset, but this is getting beyong a joke! Are your systems compromised???

5 REPLIES
Moderator

Hi @steven

 

Thanks for raising this to us. I'd love to help and see what is caused this. Kindly PM us your account details. (Username/Customer ID or Contact number associated with the account).

 

 

Regards,

Level 1a

Thanks Shane, I've sent you a PM with the relevant info. Steven

Moderator

Thanks @steven, I will have this checked and get back to you as soon as I got information about this issue.

 

 

Regards,

Moderator

Hi @steven,

 

This is not a System Error the SMS and E-mails that you received is the result of password retrieval request done via 'Forgot password' website.

 

 

Regards,

 

 

Level 1a

Shane, I've not asked for my password to be retrieved because I haven't forgotten what it is! Apparently, someone else is trying to find out my password.

I take it this means that you'll accept a password retrieval request from anyone for any TPG account without checking in any way that they are the rightful account holder? That's obviously what's been happening here and that's pretty poor security IMHO.