TPG Community

Get online support

Why is the home NBN service in Williamstown/Newport getting worse by the day?

tn3000
Level 2

I live in the inner western suburbs of Melbourne and over the past week the NBN service has degraded to the point of being unusable. 

I've checked for NBN outages but there are none reported.

I followed the TPG guides and rebooted modems etc but no improvements.

Speed tests  tonights were dowload of 0.6mbps - 3.6mbps between 8 - 9pm,

I've tried contacting TPG but find it impossible to get through on the phone numbers provided and gave up after  being on hold 54 mins tonight.

Anyone else having similar issues?

1 REPLY 1
Anonymous
Not applicable

Hi @tn3000

 

Welcome to TPG Community! 

 

You can message us with your TPG customer ID and we can discuss it from there. 


How do I private message (PM) in the community
 

Regards, 

Angeli